We have avoided a major disaster at our company by subscribing with vecommerce voice biometrics. We are a financial institution and thus have a nonstop interaction with our customers over the phones. Despite the presence of hundreds of customer services assistants in our three call centers, we were loosing thousands of dollars. Fraudsters used to influence our representatives to find personal information of our bank customers.
Now ivr speech recognition solution can easily detect these people. I was not convinced with the service until I saw the practical demonstration. We saw a major decline in phony callers during the first month after we deployed this software. We now hardly receive 0.01% calls in a month that can be considered as suspicious. This is certainly a massive improvement.
We have also been able to improve our reputation in the market. Customers know that they are doing business with a responsible company that is ready to use any method to win their trust. We safeguard their personal information and never let them down. They return this favor by investing in our company and thus increasing our profits. We have benefited significantly from vecommerce voice biometrics and now think that it has only been made possible due to our subscription with Salmat Vecommerce.